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Salesforce Business Analyst
Self-Paced, Live Online, Classroom Enterprise Training
The Salesforce Certified Business Analyst certification exam is intended for Business Analysts who possess Salesforce expertise and are proficient in comprehending business requirements, documenting them, and collaborating with stakeholders to facilitate the development of Salesforce solutions that contribute to business enhancements. Furthermore, a competent Business Analyst should possess knowledge of conventional business practices like eliciting requirements, outlining business processes, crafting user stories, validating solutions, conducting user acceptance testing, and managing both virtual and in-person workshops. This course aims to aid you in preparing for the Salesforce Business Analyst Certification exam, elevating your likelihood of passing the exam on your initial attempt.
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Objective
The objectives of the Salesforce Business Analyst course are to:
- Understand the role of a Business Analyst in Salesforce implementation projects.
- Develop the skills needed to capture, analyze and document business requirements.
- Learn best practices for identifying, mapping, and improving business processes.
- Gain knowledge of Salesforce platform capabilities and limitations to provide solutions that meet business needs.
- Learn to write user stories, acceptance criteria, and other documentation needed for successful Salesforce implementation.
- Understand the importance of collaboration with stakeholders and project team members.
- Acquire knowledge of Salesforce tools, including Salesforce Lightning, Apex, and Visualforce, to better communicate with developers and technical team members.
- Prepare for and pass the Salesforce Business Analyst Certification exam.
Target Audience
- Business Analysts who have experience working with Salesforce and want to enhance their skills and knowledge.
- Individuals who are interested in pursuing a career as a Salesforce Business Analyst.
- Salesforce Administrators or Developers who want to gain a deeper understanding of business analysis and requirements gathering to better support their organization's needs.
- Project Managers or team members who are involved in Salesforce projects and want to improve their ability to work with stakeholders and capture requirements.
- Consultants who want to expand their skill set to include Salesforce Business Analysis.
- Anyone who wants to prepare for the Salesforce Business Analyst Certification exam.
Prerequisites
The prerequisites for the Salesforce Business Analyst course are:
- Familiarity with basic business concepts and processes.
- Basic understanding of Salesforce and its features.
- Experience working with stakeholders to gather and document requirements.
- Knowledge of common business practices such as mapping business processes, writing user stories, validating solutions, and facilitating workshops.
- Basic understanding of Agile development methodologies.
- Familiarity with Salesforce terminology such as objects, fields, and workflows.
- Experience with Salesforce administration, configuration, or customization is preferred but not required.